Service Technician Coordinator

About Our Client:

Our client is one of the largest suppliers of engineering, automotive, woodworking and workshop equipment, they have been supporting the Australian and New Zealand markets for over 90 years. With over 180 employees and supply branches in Sydney, Brisbane, Melbourne, Perth & New Zealand, they provide unparalleled services to the general public, business industry and government.

SCHEDULE: Monday to Friday 8:00am-04:30pm

Service Technician Coordinator Key Duties:

• Liaising between customers & Service technicians
• Diagnose Customer issues over the phone
• Process customer orders for spare parts & warranties
• Overseeing & implementing quality control procedures for incoming stock
• Assisting with identification & supply of spare parts
• Scheduling of in-house & on-site service work for a small team of technicians
• Liaising between the sales team & technicians
• Answer service phone calls
• Quoting, invoicing and general administration of paid service work

Essential:

• Exceptional organisational skills
• Experience with Industrial Machinery 
• Ability to work in a team environment & multi task
• Excellent customer service & communication skills
• Computer literacy (MS Office)
• Parts interpretation experience

Preferred:

• Relevant trade qualifications
• Previous customer service experience
• Experience with pronto
• Previous experience as a service technician coordinator or in similar role

Remuneration:

• $75,000 – $80,000 + Super

Service Technician Coordinator Benefits:

• Convenient location, free onsite parking
• Excellent salary 
• Work with a leader in your industry

How to join the team?

If you’re ready to join an awesome team and contribute to their growth, Click apply now or call 0483 959 237 for a chat!

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